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Bookmakers 15 nov 2023 at 04:12

A Canadian sportsbook has been fined $108,000 for a significant player loss

Dean Hall
Author
A Canadian sportsbook has been fined $108,000 for a significant player loss

A Canadian regulator fined a bookmaker $108,000 for allowing a customer to lose $500,000 over three months without intervening.

The user had been flagged as potentially high-risk on multiple occasions, including when incurring significant losses and repeatedly canceling withdrawal requests.

However, the AGCO (Alcohol and Gaming Commission of Ontario) claims that no interventions were made during this period.

The company was also accused of failing to enforce a 24-hour waiting period when players canceled their daily deposit limit. According to regulations, bets should not be available to the player during this period. This is stipulated by the operator's license in Ontario.

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